Refund and Returns Policy

Refund and Returns Policy

Contact support as soon as possible if an order needs review. Include the order number, the checkout email, and a clear description of the issue.

Cancellations

Cancellation requests can be reviewed before dispatch. Orders that have already been prepared or shipped may no longer be cancellable.

Delivery issues

If a package is delayed, missing, or damaged, support may request tracking details and time for carrier review. Depending on the case, a reshipment or refund review may be available.

Product use

Do not use a product if the package appears damaged or if the product does not match your order. Contact support first for review.

Medical responsibility

Always follow guidance from a licensed healthcare professional. Refund decisions do not replace medical advice or local legal requirements.